Sweetwater Rustic Shop Policy

Welcome to Sweetwater Rustic. We are dedicated to providing high-quality, handmade rustic furniture that adds charm and character to your home. Our business policy outlines our commitment to customer satisfaction, quality craftsmanship, and ethical practices.

1. Product Quality

   • All of our products are handcrafted to ensure that each piece is unique and meets our high standards of craftsmanship.

   • Due to the handmade nature of our products, slight variations in color, texture, and size may occur.

2. Ordering and Payment

   • Orders can be placed through our website.

   • We accept various payment methods, including credit/debit cards, PayPal, Venmo, Zelle, Stripe, Cash App.

   • Full payment is required at the time of order placement.

3. Shipping and Delivery

   • We offer shipping within the USA.

   • Shipping costs are calculated based on the destination and size of the order.

   • Estimated delivery times will be provided at the time of order confirmation.

   • We are not responsible for delays caused by shipping carriers or customs.

4. Returns and Exchanges

   • Due to the handmade nature of our products, slight variations in color, texture, and size may occur and can not offer returns or exchanges.

5. Warranty and Repairs

   • We offer a 1-year warranty on all our products against defects in materials and workmanship.

   • If a product requires repair within the warranty period, please get in touch with us for assistance.

   • Repairs outside the warranty period may incur additional charges.

6. Privacy Policy

   • We are committed to protecting your privacy and will not share your personal information with third parties without your consent.

   • For more details, please refer to our full Privacy Policy on our website.

7. Ethical Practices

   • We are dedicated to sustainable and ethical practices in all aspects of our business.

   • We source materials responsibly and strive to minimize our environmental impact.

8. Contact Information:

   1. Email: renee@sweetwaterrustic.com

   2. Phone: 916-869-4142

   3. Website: www.sweetwaterristic.com